Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately if you order more than one item as different factories specialize in different areas of manufacturing.
How long will it take for my items to arrive?
Our products usually takes 1-4 weeks for delivery. We understand that the time is of the essence and we appreciate your patience, however it is these longer delivery time that allow us to provide you high quality products at such low cost.
Is shipping really FREE?
Yes, shipping is Free Worldwide on standard delivery. We charge for express delivery based on your location
Which currency do you accept?
We accept all currencies.
Will I receive a confirmation number when I place my order?
Yes, you will receive an order number after placing your orders. Please contact us, if you don't receive one within 24 hours.
Can I cancel my order once it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
How secure is my payment?
We guarantee that every online purchase you make from our store is a secure transaction. All payments through this website are taken via PayPal checkout, all payments can be made with or without a PayPal account.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
What do I use to scratch off the gold foil?
we've found a coin such as a nickel or quarter works best. Always use a dull hard object, never scratch off the gold foil using anything with a sharp edge.
Do You Offer Wholesale Pricing?
We do offer wholesale pricing for orders of 25 or more scratch off maps. Contact us with your request at email@example.com
Can You Frame My Scratch off Map?
Currently we do not offer framing services. Our scratch off maps are a standard size that can be framed using a store bought frame or at a specialty framing store near you.
I’ve been to a place which is not on the map?
We designed the map as a fun gift, and while we want it to be as accurate as possible, the way the foil is printed onto the map is complicated and can’t handle small areas, plus in the design process some text just wouldn’t fit in. We do review the designs from time to time and bring out versions with more detail.